Delivery Conditions

Order & Delivery Information – DAS Company

At DAS Company, we focus on delivering your electrical and industrial products
quickly, safely, and transparently.
Below you’ll find all key information about ordering, delivery, and shipment tracking.

Delivery Methods

We offer three flexible delivery options to fit your needs:

1. Standard Delivery

Your order is shipped directly from our Bulgaria warehouse or Istanbul warehouse to
your address.
Delivery usually takes 2–8 business days, depending on your country and courier
availability.
This method ensures reliable, door-to-door service for both individual customers and
business buyers.

2. Express Delivery

If you need your products urgently, our express delivery partners (DHL, UPS, FedEx)
will ensure the fastest possible arrival.
Delivery typically takes 1–4 business days depending on destination and stock status.

3. Self Pick-Up

If you prefer to handle logistics yourself, we can prepare your order for warehouse
pick-up.
You’ll receive a detailed packing list, dimensions, and HS codes to help you organize
transportation independently.
This option is ideal for companies with their own shipping partners.

Order Tracking

Once your order has been dispatched, you’ll receive a tracking number by email.
You can follow your shipment directly through the courier’s tracking page.
If you haven’t received tracking information within a few days, contact our support
team at support@das.company
for assistance.

Delivery Time

We aim to deliver all orders within 2–8 business days across Europe.
For large or special orders, our logistics team will confirm the exact estimated delivery
time before shipment.

Shipping Costs

Shipping costs depend on:

total order weight and volume,

delivery destination,

and selected delivery method (Standard or Express).

All rates are calculated transparently at checkout.
For bulk or recurring orders, we may offer discounted delivery rates.

Minimum Order Amount

Our minimum order value is €500.
For self pick-up orders, this requirement does not apply — you can place smaller
orders if preferred.

International Shipping

We deliver worldwide, to all countries where EU trade regulations allow product export
and import.
If you are outside Europe, our team will help arrange a suitable delivery option.

Damaged or Incomplete Orders

If you receive a damaged or incomplete shipment, please contact
support@das.company
within 48 hours of delivery.
We’ll help you file a claim and either replace or refund the affected items promptly.

Delivery Delays

If your shipment is delayed or not received within the expected timeframe, don’t worry
— simply email us at support@das.company
.
Our logistics team will check the status and provide an updated delivery estimate right
away.

Need Help?

For any questions about your order, delivery options, or returns, please contact us at:
support@das.company

We’ll respond within 24 hours on business days.