Order & Delivery Information – DAS Company

At DAS Company, we are committed to delivering your electrical and industrial products quickly, safely, and transparently. Below you will find all the essential details regarding ordering, shipping methods, delivery timeframes, and tracking procedures to ensure a smooth experience.

1. Delivery Methods

We offer three flexible delivery options designed to meet the needs of both business clients and individual customers:

1.1 Standard Delivery

• Orders are shipped directly from our Varna (Bulgaria) or Istanbul (Turkey) warehouses to your specified address.
• Average delivery time: 2–8 business days, depending on country and courier network.
• Reliable door-to-door delivery with tracking and documentation.

1.2 Express Delivery

• Urgent shipments handled by DHL, UPS, or FedEx for the fastest possible service.
• Typical delivery time: 1–4 business days.
• Includes priority handling and real-time tracking updates.

1.3 Self Pick-Up

• Orders prepared for warehouse collection upon request.
• Receive a detailed packing list, product dimensions, and HS codes for logistics planning.
• Ideal for companies using their own transport partners.

2. Order Tracking

Once your order is dispatched, a tracking number will be sent via email. You can track your shipment directly through the courier’s website. If you haven’t received tracking information within 2–3 business days, please contact our support team at support@das.company.

3. Delivery Time

We aim to deliver all standard orders within 2–8 business days across Europe. Large or custom industrial orders may require confirmation of delivery schedule prior to dispatch. Unexpected delays (e.g., customs or transport issues) may extend the delivery period.

4. Shipping Costs

• Costs depend on total weight, volume, destination, and delivery method.
• All rates are displayed transparently at checkout.
• Discounted delivery rates available for bulk or recurring orders.

5. Minimum Order Amount

The minimum order value is €500. For self pick-up orders, this requirement does not apply — smaller orders are accepted.

6. International Shipping

We deliver worldwide to all countries where exports are permitted under EU trade regulations. For non-European destinations, our team will arrange suitable delivery solutions with global partners.

7. Damaged or Incomplete Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at support@das.company. We will process your claim and provide a replacement or refund according to our return policy.

8. Delivery Delays

If your shipment is delayed or missing, email support@das.company. Our logistics department will check the delivery status and update you promptly.

9. Need Help?

For any inquiries about orders, delivery, or returns, contact our team at support@das.company. We respond within 24 business hours.