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Frequently Asked Questions About Industrial Automation and Electrical Supply

Find practical answers about B2B ordering, quotations, shipping, payment, warranty, technical support and sourcing industrial automation products from DAS Company. We supply professional buyers, panel builders, OEMs, system integrators and maintenance teams across Europe and the wider EMEA region.

Company and B2B Supply

What is E-DAS Company?

E-DAS Company is the B2B e-commerce platform of Das Company Engineering Ltd., an EU-based industrial automation and electrical components supplier operating from Bulgaria. The platform serves professional buyers who need reliable sourcing, stock availability and technical product support.

Who do you supply?

We supply system integrators, panel builders, machine manufacturers, OEMs, facility maintenance teams, electrical contractors and industrial purchasing departments. Our catalog is designed for technical buyers who compare part numbers, datasheets, lead times and brand alternatives.

Which countries do you serve?

We regularly support B2B customers in Bulgaria, Germany, France, Poland, the Netherlands, Romania, Greece and other European markets. We can also quote for wider EMEA shipments depending on product type, documentation and carrier availability.

Orders, RFQs and Account Requests

How can I place an order?

You can order directly through the website by adding products to your cart and completing checkout. For project lists, bulk quantities or mixed brand requirements, you can also send an RFQ to sales@das.company.

Can I request a quotation for large quantities?

Yes. Send your product codes, quantities, target delivery country and any technical requirements. Our sales team can prepare project pricing, alternative part suggestions and availability information for industrial automation and electrical components.

Do I need a B2B account?

You can browse products without an account. A B2B account is recommended for repeat buyers because it can support order history, saved customer details, project communication and commercial follow-up.

Can you help source obsolete or hard-to-find parts?

Yes. If a part is discontinued or difficult to source, send the exact part number, brand and required quantity. Our team can check availability, equivalent replacements and compatible alternatives where possible.

Products, Brands and Technical Data

Which industrial automation brands do you supply?

Our catalog includes products from ABB, Schneider Electric, Siemens, Eaton, WAGO, Phoenix Contact, Hensel, Telemecanique Sensors, Rittal, Weidmuller, Legrand, Klemsan, CHINT, LEDVANCE, VIKO, LS Electric and many other industrial brands.

Are the products original?

Yes. We focus on genuine industrial automation and electrical components sourced through authorized or verified supply channels. Product pages include brand, SKU, category and stock information where available.

Which product groups are available?

Key product groups include variable speed drives, soft starters, PLCs, I/O modules, circuit breakers, contactors, relays, sensors, terminal blocks, power supplies, enclosures, cables, lighting products, switches, sockets and installation materials.

Can you provide datasheets or technical documents?

Many product pages include datasheet links, manufacturer references or technical details. If a datasheet is missing, contact us with the product code and we will help locate the correct manufacturer documentation.

Shipping and Delivery

Where do you ship from?

Orders are handled through our EU-based supply and logistics operation in Bulgaria, with additional supplier dispatch options depending on stock location and product availability.

How long does delivery take?

Delivery time depends on destination, stock status, order size and carrier service. In-stock products for Europe are typically dispatched faster, while project orders or supplier-direct items may require confirmed lead times.

Which carriers do you use?

Depending on destination and shipment type, deliveries may be arranged with international parcel carriers, freight forwarders or local logistics partners. Tracking details are shared after dispatch whenever available.

Payment and Invoicing

Which payment methods are available?

Available payment methods may include bank transfer and card payment depending on order type, customer location and internal approval. For larger B2B quotations, bank transfer is commonly used.

Which currencies do you accept?

Most international B2B orders are handled in EUR. Other currencies may be reviewed depending on customer location, order value and commercial agreement.

Can you issue a company invoice?

Yes. Company invoices can be issued using the billing details provided during checkout or quotation confirmation. For EU business customers, please provide complete company and VAT information where applicable.

Warranty, Returns and Order Issues

Do products include warranty?

Products are supplied with the applicable manufacturer or commercial warranty terms. Warranty duration and process can vary by brand, product family and supply channel.

Can I return a product?

Return eligibility depends on product condition, order type and applicable return policy. Special order, project-specific, used, installed or opened industrial components may have restrictions. Contact support before sending any item back.

What should I do if a shipment is damaged?

Contact us as soon as possible and share clear photos of the package, labels and damaged items. Keep the original packaging until the carrier or our support team confirms the next step.

Technical Support and Contact

Can you help select an equivalent product?

Yes. Send the original part number, application details, electrical ratings and any required certifications. Our team can review compatible alternatives for drives, sensors, breakers, contactors, relays and control components.

Do you provide installation services?

DAS Company primarily supplies products and technical sourcing support. For installation or commissioning work, we may help direct you to qualified technical partners depending on country and project scope.

How can I contact support?

For orders, quotations and technical sourcing requests, contact sales@das.company or info@das.company. Include product codes, quantities and delivery country for faster handling.

Need Help With an Industrial Product List?

Send your RFQ, bill of materials or replacement part list to our team. We can review stock, lead times, brand alternatives and B2B pricing for industrial automation and electrical components.

sales@das.company | Contact DAS Company

Frequently Asked Questions

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Prepared by  T-Soft E-Commerce.