Frequently Asked Questions (FAQ)

Everything you need to know before shopping with DAS Company.

Q: What is DAS Company?
A: DAS Company is a global supplier of electrical products, automation systems, and industrial
equipment, offering brands such as ABB, Schneider Electric, Himel, and more. We serve both
individual customers and business buyers around the world.

Orders
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating a free account allows you to track orders,
save quotations, and receive special offers.

Q: How can I place an order?
A: Simply find the products you need, add them to your cart, and proceed to checkout. You can also
email your list to sales@e-dascompany.com
if you prefer manual assistance.

Q: Can I buy a single item or small quantity?
A: Yes. We accept both single-piece and bulk orders depending on your needs.

Delivery

Q: Where do you ship from?
A: All products are shipped from our main logistics center in Turkey and Bulgaria warehouse.

Q: How long does delivery take?
A: Delivery time varies by location, but typically orders arrive within 2–8 business days.
We work with trusted carriers such as DHL, UPS, and local freight partners.

Q: Do you ship internationally?

A: Yes. We deliver to most countries in Europe, the Middle East, and North Africa.

Q: How can I track my shipment?
A: Once your order is dispatched, you will receive a tracking number by email so you can follow the
shipment in real time.

Payment
Q: Which payment methods are available?
A: We accept bank transfer (wire payment) and credit card

Q: Which currencies do you accept?
A: Payments can be made in EUR,USD depending on your region.

Products & Warranty
Q: Are all products original?
A: Yes. We supply 100% genuine products directly from authorized distributors or manufacturers.

Q: Do products include warranty?
A: All products come with an official manufacturer warranty — typically 12 to 24 months, depending
on the brand.

Q: What if a product is out of stock?
A: If an item is unavailable, our team will contact you to confirm the lead time or suggest an
equivalent product.

Returns & Support
Q: Can I return my order?
A: Yes, you can request a return within 14 days of receiving your order. Products must be unused and
in their original packaging.

Q: What if my order is damaged during transport?
A: Please contact us within 48 hours of delivery and share photos of the damaged items. We will
arrange a replacement or refund immediately.

Q: How can I contact customer support?
A: You can reach us by email at support@e-dascompany.com
or via the contact form on our website. Our team is available Monday to Friday, 09:00–18:00
(GMT+3).

Other Questions
Q: Can I request a quotation for large quantities?
A: Of course. Send your list to sales@e-dascompany.com
and our team will prepare a custom offer based on your needs.

Q: Do you offer installation or technical help?
A: For industrial or project-based solutions, we can connect you with certified technical partners who
specialize in ABB and Schneider systems.

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