Order & Shipping
Placing an Order
Ordering from DAS Company is simple and secure.
You can place your order directly through our online store or by email.
1. Online Order:
o Add the products you need to your cart.
o Proceed to checkout and select your preferred payment and delivery method.
o You will receive an order confirmation by email once your order is placed.
2. Order by Email:
o Send your product list or request to sales@e-dascompany.com.
o Our sales team will confirm availability, lead time, and shipping options before
invoicing.

�� You don’t need to create an account — but registered users can track orders, save quotations, and
access special prices.

Order Processing Time
 Standard processing time: 1–3 business days after payment confirmation.
 For items that are out of stock, our team will inform you about the estimated lead time
before proceeding.
 Once your order is shipped, you will receive a tracking number via email.

Shipping & Delivery
We deliver globally from our logistics centers in Turkey and Bulgaria.
Delivery Options
 Express Courier (DHL, UPS): 2–5 business days for small parcels.
 Freight / Pallet Delivery: 5–8 business days for bulk or heavy orders.
 Local Carriers: Available for nearby regions and specific delivery points.
Transit times may vary depending on customs clearance or local logistics conditions.

International Shipping
We ship to most destinations across Europe, the Middle East, and North Africa.
All international shipments are handled with customs-ready documentation to ensure smooth border
clearance.

Customs & Import Duties
Import taxes, duties, and clearance fees (if applicable) are the buyer’s responsibility.
We can assist with proforma invoices and product documentation to support customs procedures.

Tracking Your Order
As soon as your order is dispatched, you will receive:
 A tracking number and link to monitor delivery status in real time.
 An invoice and packing list for your records.
If you have not received your tracking information within 3 days after payment, please contact:
support@e-dascompany.com.

Delivery Issues
If your order arrives damaged or incomplete:
1. Report the issue within 48 hours of delivery.
2. Share clear photos of the damage or missing items.
3. Our team will investigate and offer a replacement or refund as quickly as possible.

Returns
You can return eligible items within 14 days of delivery, provided that:
 The product is unused and in its original packaging.
 You contact us in advance to obtain a Return Authorization Code (RMA).
 Custom-made or specially ordered items are non-returnable.
Return shipping costs are the responsibility of the buyer, unless the return is due to our error or
product defect.

Contact Us
For order tracking, shipping updates, or delivery assistance:
�� support@e-dascompany.com
�� Monday to Friday, 09:00–18:00 (GMT+3)

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